Cbc99's Privacy Policy — Your data, our responsibility

Cbc99 (https://cbc99.win) places the highest priority on its users' privacy. This Privacy Policy ("Policy") explains what personal information we collect when you use the cbc99 platform, why we collect it, and how we use it.

This Privacy Policy applies to all cbc99 services — including the website, mobile app, live chat, and email communications. By using the cbc99 platform, you are considered to have agreed to the terms of this Policy.

We believe transparency is the foundation of trust. That is why cbc99's Privacy Policy is written in clear, plain language — so users can easily understand exactly what we do with their data.

Cbc99 collects two types of information — what you provide directly, and data gathered automatically while you use the platform.

Directly Collected Information

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Mobile number, email address, residential address.
• Identity Verification Documents: A copy of your National ID (NID), passport, or driving license.
• Financial Information: Mobile banking account number (Mobile Banking/Nagad/Rocket), transaction history.
• Account Information: Username, password (encrypted), security questions.

Automatically Collected Information

• Device Information: IP address, device type, operating system, and browser information.
• Usage Information: Login time, session duration, pages visited, links clicked.
• Location Information: Approximate geographic location (derived from IP address).
• Cookies & Tracking Data: Preference settings, session tokens.

Cbc99 uses your information only for specific, legitimate purposes. Your data is never used in any way that violates your privacy.

• Account Management: For registration, login, password recovery, and account settings updates.
• Identity & Age Verification: Mandatory compliance with the 18+ policy and KYC requirements.
• Transaction Processing: To manage deposits, withdrawals, and bonuses.
• Customer Support: To resolve your issues and handle any complaints.
• Fraud Prevention: To detect unusual activity and prevent money laundering.
• Service Improvement: To analyze user experience and improve the platform.
• Marketing Communications: To send you offers and promotional content, only with your consent.
• Legal Obligations: To meet regulatory authority requirements.

Cbc99 never sells your personal data. However, in certain circumstances necessary for service operations, information may be shared with selected third parties.

When Information Is Shared with Third Parties

• Payment Processing: Mobile banking service providers such as Mobile Banking, Nagad, and Rocket, for transaction verification.
• Identity Verification Services: Authorized third-party verification providers engaged in the KYC process.
• Technology Partners: Providers of hosting, cloud storage, and security services.
• Legal Authorities: Upon a valid order from a court or government regulatory authority.
• Anti-Fraud Services: For fraud detection and anti-money laundering services.

Every third-party partner operates under our strict data protection agreements and may only use the minimum necessary data for specified purposes.

Cbc99 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Cookie Type

• Essential Cookies: For storing login sessions, security tokens, and user preferences. The platform cannot function properly without these.
• Functional Cookies: To remember your language preference, theme settings, and login information.
• Analytics Cookies: To understand which pages are visited most and which features are used most frequently.
• Security Cookies: To detect fraudulent activity and bots.

Cbc99 protects your privacy using industry-leading security measures. Our security framework is continuously updated to keep your data safe from emerging cyber threats.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
• Firewall Protection: An advanced Web Application Firewall (WAF) is in place.
• Regular Audits: Regular penetration tests are conducted by third-party security specialists.
• Access Control: Only authorized personnel have access to data on a need-to-know basis.
• Data Backup: Data is regularly stored in encrypted backups.

Cbc99 retains your personal data only for as long as necessary — while your account is active and for as long as required to meet legal obligations.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified.

As a cbc99 user, you have several important rights over your personal data. We respect these rights and are committed to helping you exercise them.

• Right to Know: You have the right to know what information cbc99 holds about you and how it is being used.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Deletion: In certain circumstances, you may request the deletion of your data ("Right to be Forgotten").
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Data Portability: The right to receive a copy of your data in a machine-readable format.
• Right to Object: You can object to your information being used for marketing purposes.
• Right to Withdraw Consent: Any consent given may be withdrawn at any time.

Cbc99 strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

We verify age through date of birth confirmation at registration. If we suspect that a minor has created an account using false information, we immediately suspend that account and delete all associated data.

Cbc99 reserves the right to update this Privacy Policy as needed. Changes may be made due to service updates, new legal requirements, or security improvements.

For significant changes, we will notify you by email or through the platform. Updated policies take effect 7 days after publication. Continued use of the platform after that period will be considered acceptance of the new policy.

For any privacy-related questions, concerns, or complaints, please contact our Data Protection team. We're always here to help.

• Email: [email protected]
• Live Chat: Log in to the platform and reach us directly via live chat support.
• Response Time: Initial response within 24 hours, full resolution within 30 days.